Here are responses to some of the most common questions we receive. Click on a question title to
reveal the answer.


NEW! DiamondClean
NEW! AirFloss
Sonicare For Kids
Professional Trial Offer
Dispensing
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What are the unique charging options of Sonicare DiamondClean?
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What are the unique charging options of Sonicare DiamondClean?
Sonicare DiamondClean comes with three unique charging options.

At home charging:
First, plug the charger into a wall outlet. Place the glass firmly on the charger base. Second, place the toothbrush handle into the glass, and make sure that the handle is touching the bottom of the glass. The flashing light on the handle indicates that the toothbrush is charging.

While traveling, you can charge your Sonicare DiamondClean via the USB + travel case and charge via a laptop or wall outlet.

To charge via wall outlet:
Place the handle in the charging travel case, plug the USB cord into the travel case, and plug the cord into an electrical outlet. The charge indicator on the handle flashes green until fully charged.

To charge via USB:
Remove the USB cord from the travel plug, and insert the USB plug into any USB port. Use only the provided Philips USB wall adapter and USB cable. Use only UL listed devices as an alternate method of charging the toothbrush handle in the travel case.

The unique charging system and new travel charger is not compatible with other Sonicare toothbrush models, and other chargers may not be used to charge DiamondClean.
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Can the DiamondClean brushing experience be customized?
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Can the DiamondClean brushing experience be customized?
DiamondClean has five different modes to choose from, including Clean, White, Polish, Gum Care and Sensitive. Clean mode is a two-minute mode with 30-second intervals to make sure you clean every section of your mouth thoroughly. White mode is 2 minutes and 30 seconds. This mode gives you extra time and power to whiten teeth. Polish mode is a quick 60-second cleaning to use when you are on the go. Gum Care is a three-minute mode designed to optimize gum health. Sensitive is a gentler mode for those who are more sensitive or new to the Sonicare experience.
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Is Sonicare DiamondClean safe for kids?
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Is Sonicare DiamondClean safe for kids?
This product is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

Children should be supervised to ensure that they do not play with the appliance.
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Is Sonicare DiamondClean safe to use on braces?
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Is Sonicare DiamondClean safe to use on braces?
Yes, Sonicare toothbrushes are safe to use on braces but the brush heads will wear out sooner. Sonicare toothbrushes are also safe to use on dental restorations such as fillings, crowns and veneers.
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How does DiamondClean whiten teeth?
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How does DiamondClean whiten teeth?
DiamondClean, in combination with the DiamondClean brush head, has diamond-shaped bristles that gently sweep away surface stains to whiten teeth. Through the combination of the sonic sweeping motion, diamond shaped bristles, bristles stiffness and density, DiamondClean whitens teeth in only one week3.
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What are reminder bristles?
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What are reminder bristles?
Reminder bristles have colors that fade to ensure brush head replacement every three months, as recommended by dental professionals. After three months, the bristle colors will change from a green and blue color to white.
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Can I replace the DiamondClean battery?
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Can I replace the DiamondClean battery?
No. The rechargeable battery inside the Sonicare DiamondClean cannot be replaced but can be removed for recycling. Please contact your local waste management for recycling requirements. Only remove the battery at the end of the product’s life. Doing so earlier will destroy the product. Observe basic safety precautions.
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How much plaque does DiamondClean remove?
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How much plaque does DiamondClean remove?
DiamondClean brush heads are proven to remove 5x more plaque than a manual toothbrush in four weeks1 and significantly more plaque than ProResults brush heads. When compared to ProResults, DiamondClean Compact brush heads remove up to 45% more plaque, while DiamondClean Standard brush heads remove up to 33% more2. Please see our clinical studies page for more information.
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Does DiamondClean improve gum health?
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Does DiamondClean improve gum health?
Yes. DiamondClean improves gum health in only two weeks2. Please see our clinical studies page for more information.
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How much whiter will my teeth be after using DiamondClean?
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How much whiter will my teeth be after using DiamondClean?
With DiamondClean, your teeth will be noticeably whiter. DiamondClean is proven to remove significantly more stains (coffee, tea and tobacco, red wine) than a manual toothbrush. It removes up to 20% of surface stains after one week of use and removes up to 33% of surface stains after two weeks of use3. It is clinically proven to remove twice as much stain than a regular manual toothbrush in just one week3.
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How should I maintain my Sonicare toothbrush?
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How should I maintain my Sonicare toothbrush?
Your Philips Sonicare performs best when the brush heads are properly cleaned and replaced every three months.

Please keep these simple tips in mind:
  • Rinse your Sonicare toothbrush after each use and allow to air dry completely.
  • Remove the brush head and wipe away any residue at least once a week.
  • Replace your brush head every three months.
1Putt M, Milleman J, DeLaurenti M, Schmitt P. Data on file, 2010
2Milleman K, Milleman J, Putt M, DeLaurenti M, Souza S, Jenkins W, Strate J. Data on file, 2011
3Colgan P, DeLaurenti M, Johnson M, Jenkins W, Strate J. Data on file, 2010
Product Information
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What is unique about Sonicare AirFloss technology?
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What is unique about Sonicare AirFloss technology?
Innovative, Breakthrough Technology.
Sonicare AirFloss is an innovative interproximal cleaning device specifically designed to give users an easy and effective way to clean between teeth at home. It features breakthrough microburst technology that pushes microdroplets of air and water to remove plaque biofilm between teeth for a powerful yet gentle clean. It is proven to be effective and easy, and it is preferred by those surveyed.
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What is unique about Sonicare AirFloss?
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What is unique about Sonicare AirFloss?
Dental professionals often reinforce the importance of interproximal cleaning, but patients struggle to comply. Floss is considered the functional solution, but patients find it difficult to use, resulting in infrequent use or complete omission.

Breakthrough Technology
Sonicare AirFloss was developed as a solution to this problem. It is an innovative interproximal cleaning device specifically designed to give uses an easy and effective way to clean between teeth at home. It features breakthrough microburst technology that pushes microdoplets of air and water to remove plaque biofilm between teeth for a powerful yet gentle clean.

Clinically Proven
Sonicare AirFloss is clinically proven to remove 99% more plaque between teeth than brushing alone1.

It helps to improve gum health and helps guard against interproximal gingivitis. It is safe and gentle on gums and teeth, with 78% of users reporting Sonicare AirFloss is gentler on teeth and gums.

Improved patient compliance
Sonicare AirFloss also fits easily into patients’ daily oral hygiene routines — 86% of patients find Sonicare AirFloss easier to use than manual floss.

Studies also show that Sonicare AirFloss increases patient compliance with interproximal cleaning. After one month of trials, 96% of previously inconsistent floss users used Sonicare AirFloss for four or more days per week; and in a Philips consumer preference trial, 69% of participants found Sonicare AirFloss easier to use than an oral irrigator.
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How does Sonicare AirFloss work?
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How does Sonicare AirFloss work?
Sonicare AirFloss uses compressed air to accelerate microdroplets of water (or mouth rinse) in between teeth. The microdroplets disrupt and remove plaque between teeth, where a toothbrush cannot reach.
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What kinds of clinical studies have been conducted to prove the effectiveness of Sonicare AirFloss?
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What kinds of clinical studies have been conducted to prove the effectiveness of Sonicare AirFloss?
Significant research has gone into the development of Sonicare AirFloss. And AirFloss was submitted to the same rigorous and meticulous validations, verification of performance and safety requirements conducted on all Sonicare Products. Quantitative research was conducted amongst 1, 382 consumers and 610 dental professionals in a series of focus groups. A series of in-home studies showed that after one month of using AirFloss, 96% of patients who were inconsistent floss users continued to use AirFloss at least four times per week, and 86% felt it was easier to use than string floss, while 69% found it easier to use than oral irrigators.

Briefly the studies are listed below. For a full listing and detailed information, please visit the clinical study pages on this site.

The following studies have been conducted as of December 2010 to validate the performance of Sonicare AirFloss:

Evaluation of surface wear by Philips Sonicare AirFloss and Waterpik Water Flosser on dental restorative materials
Yapp R, Powers JM, Jain V, de Jager M. Data on file, 2010

In-home use test to evaluate ease of use for Philips Sonicare AirFloss versus Reach string floss and Waterpik Ultra Water Flosser
Krell S, Kaler A, Wei J. Data on file, 2010

In vitro evaluation of interproximal biofilm removal with Philips Sonicare AirFloss
de Jager M, Hix J, Aspiras M, Schmitt P. Data on file, 2010

Effect of Philips Sonicare AirFloss on interproximal plaque and gingivitis
de Jager M, Jain V, Schmitt P, DeLaurenti M, Jenkins W, Milleman J, Milleman K, Putt M. J Dent Res 90 (spec iss A), 2011

In-home use test to assess compliance of Philips Sonicare AirFloss
Krell S, Kaler A, Wei J. Data on file, 2010
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Is Sonicare AirFloss easy to hold and maneuver?
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Is Sonicare AirFloss easy to hold and maneuver?
Sonicare AirFloss is very light even when filled with water. It has been designed with ergonomists and dental industry experts to ensure ease of use and an appropriate angle to the teeth. The product ergonomics were developed and tested with a diverse range of consumers.
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Why does Sonicare AirFloss have a guidance tip?
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Why does Sonicare AirFloss have a guidance tip?
The guidance tip makes it easy to find the spaces between teeth and to place the tip at the appropriate angle for optimal cleaning. It is important not to apply excess pressure while placing the nozzle tip in between teeth.
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Can you adjust the power?
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Can you adjust the power?
No. Sonicare AirFloss has been designed to the optimal power to ensure it is effective in removing plaque while remaining gentle on gums and dental work.
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Can the force of the water harm my gums?
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Can the force of the water harm my gums?
No. Clinical studies have shown that the use of Sonicare AirFloss does not cause harm to gums.

The product is designed to work best when placed between teeth without excessive pressure.
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Is the activation button on Sonicare AirFloss easy to press?
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Is the activation button on Sonicare AirFloss easy to press?
Yes. The activation button on Sonicare AirFloss is designed to require approximately the same force as a computer mouse click.
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Is there a mode that automates the activation?
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Is there a mode that automates the activation?
No. There is no automatic mode. The activation button is simple to press, requiring no more effort than pressing a mouse button.
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Can you use Sonicare toothbrush chargers with the Sonicare AirFloss?
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Can you use Sonicare toothbrush chargers with the Sonicare AirFloss?
Yes, you can. If you or your patients own any of the following models, you can use your power toothbrush charger to also charge Sonicare AirFloss: FlexCare+, FlexCare, HealthyWhite, EasyClean, Sonicare For Kids.

Sonicare AirFloss will also charge on the Sonicare FlexCare and FlexCare+ with UV sanitizer.
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How much liquid does the reservoir hold?
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How much liquid does the reservoir hold?
The reservoir holds enough water (or mouth rinse) for up to two uses. The amount of liquid produced from one use is less than a teaspoon (5 ml).
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How easy is it to refill?
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How easy is it to refill?
Sonicare AirFloss has an opening that you easily fill in seconds with tap water, bottled water or over-the-counter mouth rinse.
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How much water comes out from the product each time it is activated?
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How much water comes out from the product each time it is activated?
Approximately 0.15 ml is produced with each activation.
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How long does it take to clean the entire mouth?
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How long does it take to clean the entire mouth?
It takes just 60 seconds to clean between all teeth.
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How long does the Sonicare AirFloss last without charging?
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How long does the Sonicare AirFloss last without charging?
You can use your Sonicare AirFloss once a day for up to two weeks (or 14 full-mouth uses) without needing to recharge the device.
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Is Sonicare AirFloss guaranteed?
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Is Sonicare AirFloss guaranteed?
Sonicare AirFloss offers a full satisfaction or money-back guarantee.
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What is the warranty on the Sonicare AirFloss?
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What is the warranty on the Sonicare AirFloss?
As with all Sonicare products, Sonicare AirFloss carries a two-year warranty on manufacturer’s defects.
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How do I use Sonicare AirFloss?
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How do I use Sonicare AirFloss?
How to use Sonicare AirFloss
On this website there are some detailed fact sheets, product-use guides and product instructions, which you may give to your patients as well as use for your practice.

View the AirFloss product page for more information

To use:
  1. Place the tip between your teeth and apply gentle pressure.
  2. Press activation button to deliver a burst of air and water.
  3. Glide the guidance tip along the gum line until you feel it settle between the next two teeth.
  4. Press the activation button again and repeat for all spaces including behind your back teeth.
  5. Press on/off button to turn power off after use.

How to charge the battery?
Rapid yellow flashing light indicates charge is extremely low (fewer than three uses left). AirFloss is designed to last two weeks (or 14 uses) on a single charge.

To charge:
  1. Plug the charger into a live outlet.
  2. Place the handle on the charger.
  3. Charge indicator flashes green until fully charged.

Note: After four minutes, the green light will turn off to conserve battery.
It takes at least 24 hours to fully charge the battery.
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Can you use Sonicare AirFloss without water?
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Can you use Sonicare AirFloss without water?
The water reservoir must contain water or mouth rinse for Sonicare AirFloss to be effective.
Efficacy
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Will Sonicare AirFloss remove plaque?
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Will Sonicare AirFloss remove plaque?
Yes. Sonicare AirFloss has been proven to remove up to 99% more plaque between teeth than brushing alone with a manual toothbrush1. Laboratory studies demonstrated that Sonicare AirFloss removes up to 66% more plaque between teeth compared to a Sonicare FlexCare+ alone4.
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Is Sonicare AirFloss able to get food debris out from between teeth?
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Is Sonicare AirFloss able to get food debris out from between teeth?
Sonicare AirFloss will remove most food debris; however, the product is not designed to remove large or sticky debris that becomes stuck between teeth.
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Does Sonicare AirFloss clean the entire gum line, as well as in between the teeth?
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Does Sonicare AirFloss clean the entire gum line, as well as in between the teeth?
Sonicare AirFloss is designed as an adjunct to tooth brushing to ensure excellent cleaning in between teeth. For the best gum health, it is important to thoroughly brush teeth and along the gum line. Proper brushing technique will ensure a thorough clean in this important area.
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Should Sonicare AirFloss be used before or after you brush your teeth?
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Should Sonicare AirFloss be used before or after you brush your teeth?
It is recommended that you use Sonicare AirFloss after you brush your teeth to ensure that plaque is removed thoroughly. When you use your Sonicare AirFloss with mouth rinse, this also leaves you with a fresher, cleaner-feeling mouth.
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Do you need to use Sonicare AirFloss on the inside and the outside of your teeth?
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Do you need to use Sonicare AirFloss on the inside and the outside of your teeth?
Sonicare AirFloss is designed to be effective when used only on the outside of your teeth.
Cleaning/maintenance
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Cleaning the Philips Sonicare AirFloss?
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Cleaning the Philips Sonicare AirFloss?
  1. Remove the nozzle and rinse with water.
    Optional: Pour mouth rinse into AirFloss reservoir and press button until reservoir is empty.
  2. Use a cotton-tipped swab to wipe down the reservoir, if desired. Be sure to avoid getting foreign objects inside.

Note: The use of cleaning agents inside the device is not recommended. Do not clean in thedishwasher or any other sanitizing devices including the Sonicare UV sanitizer. Allow to air dry between uses.
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How to maintain the Sonicare AirFloss to ensure the best performance?
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How to maintain the Sonicare AirFloss to ensure the best performance?
Philips Sonicare AirFloss performs best when the nozzles are properly cleaned and replaced every six months.

Also, please keep these simple tips in mind:
  1. Rinse your Sonicare AirFloss after each use and allow it to air dry completely.
  2. Remove the nozzle and wipe away any residue at least once a week.
  3. Replace your nozzle every six months.
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Can the Philips Sonicare UV sanitizer be used to clean AirFloss nozzles?
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Can the Philips Sonicare UV sanitizer be used to clean AirFloss nozzles?
No. The AirFloss nozzles do not fit in the UV sanitizer, and is not designed to sanitize the nozzles.
Comparisons
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How does the use of Sonicare AirFloss compare to oral irrigators?
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How does the use of Sonicare AirFloss compare to oral irrigators?
Sonicare AirFloss is different from existing interproximal cleaners such as oral irrigators. Below are facts about the differences:

Sonicare AirFloss uses focused microburst of high-speed water droplets to remove plaque between teeth. Oral irrigators use water to flush debris from throughout the mouth. The AirFloss uses far less water, using a teaspoon of water or less per full-mouth cleaning.

Sonicare AirFloss is easier to use than the Waterpik Waterflosser cordless product because:
  1. it is half the size and one-third the weight of Waterpik Cordless
  2. it requires only a teaspoon of water or rinse
  3. it holds a two-week charge, so it can be used for twice as long without recharging

AirFloss was found easier to use than oral irrigators 69% of those surveyed. After one month, 96% of patients who flossed inconsistently used Sonicare AirFloss at least four times per week.
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How does Sonicare AirFloss compare to floss?
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How does Sonicare AirFloss compare to floss?
Sonicare AirFloss was specifically designed to improve upon the flossing experience. In consumer testing, 86% of users reported Sonicare AirFloss was easier to use than floss.
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Does Sonicare AirFloss help improve compliance with daily interproximal cleaning?
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Does Sonicare AirFloss help improve compliance with daily interproximal cleaning?
Yes. In a recent study, after one month, 96.1% of study participants who had been inconsistent floss users were still using the Sonicare AirFloss four or more times per week.
Safety
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Is the Sonicare AirFloss safe on gums and teeth?
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Is the Sonicare AirFloss safe on gums and teeth?
Clinical studies have shown that use of Sonicare AirFloss does not cause trauma to gums5. The product is designed to work best when placed between teeth without excessive pressure.
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Can children safely use Sonicare AirFloss?
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Can children safely use Sonicare AirFloss?>
Children under the age of 18 should be supervised to ensure proper use.
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Is Sonicare AirFloss water-resistant/water-proof?
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Is Sonicare AirFloss water-resistant/water-proof?
Similar to Sonicare rechargeable toothbrushes, Sonicare AirFloss is designed to be resistant to water but should never be submerged in water. It is designed for use as a normal bathroom appliance. To maximize the life of your product, allow the product to dry between uses and before storage.
Order
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How can I order a professional trial unit or replacement nozzles?
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How can I order a professional trial unit or replacement nozzles?
Dental practices and dental professionals ordering brush heads or nozzles for your practice, please call us at 1-800-676-SONIC (7664). Please direct your patients interested in a Sonicare product, brush head, nozzle or accessory purchase to our consumer site.
1 de Jager M, Jain V, Schmitt P, DeLaurenti M, Jenkins W, Milleman J, et al. Clinical efficacy and safety of a novel interproximal cleaning device. J Dent Res.2011;90(special issue A).
2 Krell S, Kaler A, Wei J. In-home use test to evaluate ease of use for Philips Sonicare AirFloss versus Reach string floss and WaterpikUltra Water Flosser. Data on file, 2010.
3 Krell S, Kaler A, Wei J. In-home use test to assess compliance of Philips Sonicare AirFloss. Data on file, 2010.
4 de Jager M, Hix J, Aspiras M, Schmitt P. In vitro evaluation of interproximal biofilm removal with Sonicare AirFloss Data on file, 2010.
5 R Yapp, JM Powers, V Jain, M de Jager. Evaluation of Surface Wear by Philips Sonicare AirFloss and Waterpik Waterflosser on Dental Restorative Materials. Data on File 2010.
Product Information
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What is Sonicare For Kids?
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What is Sonicare For Kids?
Sonicare For Kids® is the first-ever Philips Sonicare power toothbrush for pediatric patients. It is specifically designed for parents to teach children ages four to ten to brush effectively and then transition them to independent brushing. Its unique features and benefits encourage better compliance and exceptional results at every brushing phase.
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How exactly does Sonicare For Kids work?
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How exactly does Sonicare For Kids work?
Sonicare’s patented sonic technology combined with the new kid-friendly brush head creates dynamic cleaning action that drives fluid forces interproximally and along the gumline to dislodge plaque in hard-to-reach areas, delivering superior results for pediatric patients.

Additionally, Sonicare For Kids uses kid-friendly features to help pediatric patients develop consistent, effective brushing habits for a lifetime of good oral care.
  1. KidTimer: Helps children reach the dentist recommended two minutes of brushing
  2. Two different brush heads: Specifically designed to gently clean and protect teeth at key developmental stages
  3. Two different power modes for gentle, yet effective cleaning
  4. KidPacer: Fun sounds encourage kids to brush their whole mouth thoroughly
  5. Ergonomic handle: Multi-grip design to enable parents and children to brush together or children to brush on their own
  6. Interchangeable panels let kids personalize their toothbrush
  7. Large on/off button that is easy for children to find

Supporting Evidence
  1. Removes significantly more plaque than Oral-B Stages® manual toothbrushes in all regions of the mouth in ages four to ten1,2
  2. Removes up to 75 percent more plaque in hard-to-reach areas than Oral-B Stages® manual toothbrushes1,2
  3. Removes up to 90 percent more plaque overall than Crest Spinbrush® children’s battery toothbrush1
  4. Demonstrates significantly better brushing performance than with a Crest Spinbrush® children’s battery toothbrush in ages seven to ten3,4
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Does Sonicare For Kids feature different power modes?
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Does Sonicare For Kids feature different power modes?
Yes, Sonicare For Kids features two kid-friendly modes, low and high, that are 60 and 40 percent less powerful than Sonicare FlexCare+. The low mode also has significantly less vibration and a lower noise level than Sonicare Flexcare+. Both settings are designed to ensure a gentle, yet effective clean.
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What is the difference between the two power modes?
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What is the difference between the two power modes?
There are two different power modes, Low and High. The Low mode has a gentle amplitude of a 7 degree sweep and is recommended for new and young brushers. The High mode sweeps 9 degrees and is designed for children who brush independently and are acclimated. To give you a reference, the Sonicare FlexCare+ currently has an amplitude of 11 degrees and the same frequency of 240hz.
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When should patients use the different power modes on Sonicare For Kids?
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When should patients use the different power modes on Sonicare For Kids?
We recommend that young patients (four to seven year olds) and new power toothbrush users start on the Low mode. For older patients (seven to ten year olds), or experienced power toothbrush users, we recommend the High mode for maximum results. Although there are no overt directions on when a child should use either mode, it is incumbent on the parent to help adjust the toothbrush power for an individual child’s needs. Additionally, once a child is comfortable with the power and length of brushing, we recommend that parents ‘graduate’ that child to the High mode for maximum results.
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Is there something different about the Sonicare For Kids timer versus other Sonicare power toothbrushes that have a timer and Quadpacer?
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Is there something different about the Sonicare For Kids timer versus other Sonicare power toothbrushes that have a timer and Quadpacer?
Yes, Sonicare For Kids features an innovative KidTimer function that helps pediatric patients reach the recommended two-minute brushing time by progressively increasing the brushing duration over the course of 90 days. Furthermore, the musical tones of the KidPacer technology indicate when to move to another quadrant of the mouth to help ensure a thorough, full-mouth clean.

Supporting Evidence
  1. Children ages seven to ten brush significantly longer for a better cleaning than with Oral-B Stages 4® manual toothbrush.3
Handle Technology
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What is unique about the handle technology of Sonicare For Kids?
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What is unique about the handle technology of Sonicare For Kids?
Like all Philips Sonicare toothbrushes, Sonicare For Kids contains the core patented Philips Sonicare technology that defines its operating range of amplitude and frequency. Its “motor” or drive train is engineered with the same patented sonic technology used in all Sonicare toothbrushes. The handle is also water tight and hermetically sealed. This prevents moisture, including saliva, from getting into the handle.

Additionally, Sonicare For Kids has an ergonomic handle that fits easily in a child’s hand with two gripping locations that can help children brush with an adult and transition to independent brushing. It features an extra large on/off button to make it easy to find and an anti-roll feature that allows for easy toothpaste application. It also comes with interchangeable front panels that make it fun for children to change the look of their brush as they grow.
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What is the KidPacer?
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What is the KidPacer?
The KidPacer is a series of musical notes that helps your child navigate through their entire mouth. Much like the technology used in all current Sonicare power toothbrushes (QuadPacer), KidPacer uses musical notes to alert the children to move to the next brushing quadrant. At the end of the complete brushing a congratulatory melody will play and the toothbrush will turn off. The KidPacer notes and melodies are different on the Low and High mode. For parents who do not actively brush their children’s teeth with them, they can listen for the congratulatory sound to ensure that their child has gone through the complete brushing cycle.
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Why is the anti-roll handle important?
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Why is the anti-roll handle important?
Throughout our extensive research, we learned that young children have a unique way of applying toothpaste onto their toothbrush. Young brushers tend to lay the toothbrush flat on the counter and with two hands, apply toothpaste to the brush head. Therefore, it was imperative that Sonicare For Kids have a stable base so that the toothbrush would not roll around while toothpaste is being applied.
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How are the interchangeable panels changed?
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How are the interchangeable panels changed?
The interchangeable panels can easily be replaced, but may require parental help. There are three panels that come with the Sonicare For Kids starter kit and can be used to customize a child’s toothbrush. First, remove the plastic liner on the desired panel. Make sure that the plastic white section on the handle is clean and dry. Then align the buttons and the holes in the panel and press the panel firmly onto the handle. To clean or change the panels, there are two indentations on the side of the handle that will help you to lift the panels off.

The unused interchangeable panels may be stored. If the panel becomes unsticky, simply place the panel under warm tap water. Air drying the panel will make the interchangeable panel become sticky again and ready for reapplication.
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Are additional interchangeable panels available for purchase?
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Are additional interchangeable panels available for purchase?
No, currently the three that come with the starter kit are the only panels available.
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What can be done if the interchangeable panels are lost?
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What can be done if the interchangeable panels are lost?
In the event that the interchangeable panels are lost, please call our toll-free number: 1-800-682-SONIC (7664).
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Why are the power and mode button so far apart?
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Why are the power and mode button so far apart?
Through research, we learned that young brushers tend to hold their toothbrushes at a very high gripping location. Their dexterity lends itself to more control towards the top of the toothbrush, so it was important that there is a gripping location for them. In addition, as parents help their children brush during the learning phase, there is ample open space on the handle where parents can assist. When children ‘graduate’ to the more independent brushing style, the large open space between the power and mode button facilitates a natural gripping area.
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What is the Easy-start ramp-up feature?
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What is the Easy-start ramp-up feature?
To introduce young patients to the “Philips Sonicare experience” we developed the Easy-start feature, which gently increases the brushing power over the first 14 brushings.

The Easy-start ramp-up feature is on both Low and High brushing modes. If a child is familiar with the Philips Sonicare experience, Easy-start may be deactivated. Place the handle on a live charger, press and hold the power button for two seconds. One beep will indicate that Easy-start has been deactivated, two beeps indicates it has been reactivated.
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Is the Sonicare For Kids hermetically sealed? Can saliva or moisture get into the handle?
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Is the Sonicare For Kids hermetically sealed? Can saliva or moisture get into the handle?
The Sonicare For Kids handle is water tight and hermetically sealed. No type of moisture can get into the handle.
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Is the battery in the Sonicare For Kids environmentally friendly?
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Is the battery in the Sonicare For Kids environmentally friendly?
Sonicare For Kids uses environmentally friendly Li-ion (Lithium Ion) batteries.
Competition
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Do you have clinical, scientific evidence that Sonicare For Kids performs better than other pediatric toothbrushes on the market?
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Do you have clinical, scientific evidence that Sonicare For Kids performs better than other pediatric toothbrushes on the market?
Yes, we have conducted a number of clinical studies comparing Sonicare For Kids to other manual and battery toothbrushes. Sonicare For Kids was clinically proven to:
  1. Remove significantly more plaque than Oral-B Stages® manual toothbrushes in all regions of the mouth in ages four to ten1,2
  2. Remove up to 75 percent more plaque in hard-to-reach areas than Oral-B Stages® manual toothbrushes1,2
  3. Remove up to 88 percent more plaque overall than Crest Spinbrush® children’s battery toothbrush1
  4. Demonstrate significantly better brushing performance than with a Crest Spinbrush® children’s battery toothbrush in ages seven to ten3,4

Additionally, 93 percent of dental professional parents were highly satisfied with the cleaning performance of Sonicare For Kids, and 91 percent prefer it for their own children.5
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How does Sonicare For Kids compare to Oral-B Stages®?
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How does Sonicare For Kids compare to Oral-B Stages®?
Sonicare For Kids delivers exceptional brushing results for children ages four to ten. Compared to Oral-B Stages, Sonicare For Kids is clinically proven to remove significantly more plaque than Oral-B Stages® manual toothbrush and Crest Spinbrush® battery toothbrush.1,2
Safety
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Will Sonicare For Kids be safe and gentle on my patients’ teeth?
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Will Sonicare For Kids be safe and gentle on my patients’ teeth?
Yes, its soft bristles and two kid-friendly power modes (low and high mode) ensure a gentle but effective clean. Its unique rubber mold feature provides additional protection for children’s teeth.
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Is Sonicare For Kids safe on braces?
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Is Sonicare For Kids safe on braces?
Yes. Sonicare For Kids has been tested safe on braces. However, brush heads may wear out sooner than normal.
Miscellaneous
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Is Sonicare For Kids guaranteed?
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Is Sonicare For Kids guaranteed?
Yes. Philips Sonicare offers a money-back guarantee. Sonicare For Kids carries a two-year warranty on manufacturer’s defects. Units dispensed through the dental office also include our guaranteed better check-up or your money back.
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How many brushings should I expect from a full battery charge?
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How many brushings should I expect from a full battery charge?
A fully charged battery will provide twenty-eight brushings, equivalent to brushing for two times a day for two weeks.
1 Milleman J, Putt M, Olson M, et al. Int J Pediatr Dent. 2009;19:s1
2 Pelka M, DeLaurenti M, Master A, et al. Int J Pediatr Dent. 2009;19:s1
3 Defenbaugh J, Schmitt P, Master A, et al. Int J Pediatr Dent. 2009;19:s1
4 Payne D, Rimmer P, Olson M, Master A, et al. Int J Pediatr Dent. 2009;19:s1
5 Sonicare in home survey of U.S. dental professionals with children ages 4-10.
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Interested in trying Sonicare?
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Interested in trying Sonicare?
Sonicare Professional Trial units let dental professionals and dental students experience Sonicare. You may contact your Philips representative or call 1-800-676-SONIC (7664) to order your trial unit.

All trial units will be charged a special professional courtesy price, tax as relevant and the cost of shipping. Please go to our Try Sonicare section on this site for more details.

The trial unit comes with a no-risk, 30-day offer; if you’re not satisfied within the first 30 days, just call us for a pre-paid shipping label and we won’t charge you for the brush or the return shipping for the trial unit. Professional trial units may not be resold.
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Our practice just purchased brand new trial units a year ago, so why should we spend more money – even at a courtesy price – on a new one, when our current Sonicare products are working perfectly fine?
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Our practice just purchased brand new trial units a year ago, so why should we spend more money – even at a courtesy price – on a new one, when our current Sonicare products are working perfectly fine?
The trial program is as much for the dental professional’s benefit as it is for the benefit of your patients. By using our latest products personally, you are assured of giving the very best feedback to your patients who ask about Sonicare. By extending you a courtesy price, we hope to make it easy for you to try our latest products.
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Why are the trial units not to be resold?
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Why are the trial units not to be resold?
Specially priced professional trial units are for the use of dental professionals only, and we offer these trial units as a courtesy to dental professionals and dental students. Although the product in the dental professional trial program is the same as any one of our commercial/retail products, it is managed and tracked through our Dental Sales and Services department. We prohibit the resale of our special dental professional trial products, and all warranty, guarantees and return policies are void, if a professional trial unit is resold.
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What are the restrictions, terms and conditions and warranties that come with the Trial Unit offered to dental professionals and dental students?
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What are the restrictions, terms and conditions and warranties that come with the Trial Unit offered to dental professionals and dental students?
We sell trial units to one staff member per dental practice or dental office. We discourage the resale of our products, and all warranty, guarantees and return policies are void, if a professional trial unit is resold.

We encourage you to read our Terms and Conditions, Warranty, and Guarantee information for a better understanding of the policies that govern our professional trial units and our 30-day money back guarantee. It is important to you understand our policies. Please see our Try Sonicare section on this website for these details.

Our commercial/retail products sold through dental professional offices are offered under its own Warranty, and Terms and Conditions. Please call our Dental Sales and Services department for more information at 1-800-676-SONIC (7664).
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What does the Philips Sonicare Guarantee mean?
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What does the Philips Sonicare Guarantee mean?
Philips Sonicare Guarantees - Product Guarantee:
  1. A whiter, healthier smile and better checkups in 28 days
  2. A warranty for two years of outstanding operation

Money back Guarantee:
Philips Sonicare offers a 30 money-back guarantee and a two-year warranty on all our products. Use Sonicare for 28 days and we guarantee noticeable results and better checkups.

Refunds on our Trial offer:
If you are not satisfied with your trial unit for any reason, Sonicare will give you a full refund - no questions asked, just call us for a pre-paid shipping label and we won’t charge you for the brush or the return shipping.

Warranty:
And as with all Philips Sonicare products, the trial units are covered under our two-year warranty on manufacturer’s defects. Please see our Try Sonicare site for more information on our Warranty.

Units dispensed through the dental office also include our guarantee of better check-ups or your money back, please call us at 1-800-676-SONIC (7664) for more information on commercial/retail product information for your practice.
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Dental Student Trial offers
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Dental Student Trial offers
We offer dental student the same special professional pricing we do for a dental office or practice. Dental students may call us at 1-800-676-7664 to order a trial unit. Only one trial unit per student and these courtesy units may not be resold.

All trial units will be charged a special professional price, tax as relevant and the cost of shipping.

The Trial unit comes with a no-risk 30-day offer; if you’re not satisfied within the first 30 days, just call us for a pre-paid shipping label and we won’t charge you for the brush or the return shipping.

We accept major credit cards, personal checks and money orders.
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How do I pay for a trial unit and for an order?
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How do I pay for a trial unit and for an order?
All trial units are processed via a credit card payment or a check made out to Philips Sonicare, and mailed to the following address.

Philips Sonicare Dental Sales and Service
PO Box 847569, Dallas, TX 75284

All orders are subject to tax and shipping charges. Credit card payments and/or check payments must be for the total amount of the bill. We are unable to process a partial payment.
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Interested in dispensing/selling Philips Sonicare in your practice?
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Interested in dispensing/selling Philips Sonicare in your practice?
Please contact your Philips Sonicare Representative or call 1-800-676-SONIC (7664) to get the contact information for a representative in your area. Additionally you may email us requesting information, via the Contact Us form located on this site.
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Why dispense/sell Philips Sonicare?
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Why dispense/sell Philips Sonicare?
Dental practices that recommend Philips Sonicare notice
  1. Improved checkups
  2. Added value and convenience for their patients
  3. Easier dental cleanings, which can increase daily throughput
  4. And patients who brush more effectively

Use Sonicare for 28 days and we guarantee noticeable results and better checkups.

For a specially priced Dental Professional trial unit with a 30-day money-back guarantee please call us at 1-800-676-SONIC (7664).